Privacy policy

In this privacy policy, “personal information” means personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information of Japan — i.e. information about a living individual that can identify the specific individual by the name, date of birth or other description contained therein, or information that contains an individual identification code.

We collect personal information by lawful and fair means. This may include information you provide through enquiry forms, brochure requests, online consultation sign-ups or other communications; information exchanged when entering into service agreements; and access logs of the website we operate, within the scope necessary for the relevant purposes.

We use the personal information we collect only within the scope of the following purposes.

• Responding to enquiries, brochure requests and consultations
• Providing our services, performing contracts, and quoting / invoicing / receiving payment
• Developing, improving and maintaining service quality
• Sending announcements about new services or campaigns
• Analysing usage and producing statistical data
• Exercising rights and performing obligations under laws or contracts

We will not provide personal information to third parties without your prior consent, except in any of the following cases.

• When required by laws or regulations
• When necessary to protect the life, body or property of a person and obtaining your consent is difficult
• When particularly necessary for improving public health or promoting the sound development of children, and obtaining your consent is difficult
• When it is necessary to cooperate with a national or local government body, or a party commissioned by them, in the performance of duties prescribed by law

We may outsource the handling of personal information to external parties to the extent necessary to achieve the purposes of use. In such cases we select parties with sufficient protection standards and provide the necessary and appropriate supervision.

We take organisational, human, physical and technical measures that are necessary and appropriate to prevent leakage, loss or damage of personal information and to ensure safe handling. Details are available on request.

You may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of your personal information. Please contact us using the channel below. We will respond within a reasonable period, except where we are not obliged to do so under law.

Our website may use cookies and similar technologies for usability and analytics. These do not identify individuals. You can decline cookies through your browser settings; however some parts of our services may become unavailable.

We may revise this privacy policy in response to changes in laws or our business activities. The revised policy takes effect when posted on our website.

For enquiries about the handling of personal information:

Operator

Gugen Inc. (Gugen Studio)

Contact

info@gugenlab.com